AMOREM celebrates 5 years of more quality, more compassion and more support
AMOREM, the leading local, non-profit hospice and palliative medicine provider in its 12-county service area, is proud to celebrate five years of more quality, more compassion and more support.
This care team has provided quality hospice and palliative medicine services for more than 44 years—originally as Burke Hospice and Palliative Care and Caldwell Hospice and Palliative Care and, since 2021, as AMOREM. The two like-minded, respected and well-established North Carolina organizations merged to have a greater impact on serious illness and end-of-life care and to maintain the legacy of community-based hospice care.
During the first five years as AMOREM, the team has worked together to accomplish its mission to provide quality, thoughtful, loving care to patients and support to their families and offer education and grief support to communities served.
- AMOREM served more than 6,300 hospice patients and their families.
- AMOREM served more than 5,700 palliative medicine patients and their families.
- AMOREM provided grief support services to more than 12,991 individuals through hospice grief support and 1,274 individuals through community grief support.
Volunteers are also vital members of this care team. During the first five years as AMOREM, trained volunteers provided approximately 38,442.5 hours of service. While it is impossible to put a true value on the contributions made by AMOREM’s volunteers, the dollar amount set by the Bureau of Labor Statistics for each volunteer hour for the past five years values that at an amazing $1,270,060.26!
This quality, compassionate care is provided by a mission-driven team of professional staff, trained volunteers and a local volunteer board of directors. AMOREM employs 215 staff, utilizes 210 community volunteers and 15 volunteer board of directors. AMOREM consistently invests in this team by requiring and providing continuing education opportunities.
AMOREM is accredited under the Standards of Excellence by Community Health Accreditation Partner, Inc. (CHAP). AMOREM is a Hospice CAHPS Honors Award recipient for multiple years. This award acknowledges the highest-preforming agencies by analyzing the performance of the Hospice Consumer Assessment of Healthcare Providers and Systems (CAHPS) survey satisfaction and quality measures. AMOREM is also named in multiple categories for “Best of” surveys in Ashe, Avery, Burke, Caldwell and Watauga counties.
At AMOREM, hospice and palliative medicine focus on supporting the whole person—body, mind and spirit. The organization’s care teams treat each patient as a unique individual, delivering care that respects their wishes and values while guiding and supporting families and loved ones every step of the way.
Medicare requires hospice agencies to provide a set of basic services for each patient. However, in every area of hospice care, AMOREM does more than what is required. Its commitment to doing more can be measured by the enhanced services it offers, which exceed the basic requirements, including:
- Cardiac care at home
- Dementia care program
- Massage and aromatherapy
- 11th hour volunteers
- Patient care units
- Patient assistance fund
- Pet visitors
- Pet assistance fund
- Legacy project
- Vigil music by the bedside
- Veterans Honoring Veterans
- Community grief support
AMOREM offers these enhanced services because they believe they improve quality of life for patients and families.
AMOREM always provides this care for all who need and desire their help, regardless of ability to pay. Because of this commitment and the generous support of the community, AMOREM provided more than $8.2 million in care for which there was no reimbursement over the past five years. During that time AMOREM received more than $12.3 million in donations and grants and nearly $1 million in sales and cash donations from Thrifts & Gifts, AMOREM’s thrift store.
"As we reflect on the past five years, we are filled with gratitude for the patients and families who have trusted us to walk alongside them for our dedicated staff and volunteers who bring thoughtful, loving care to life each day; and for our volunteer board of directors, community members and referral partners who support and strengthen our mission,” said April Moore, CEO. “It is a true privilege to serve, and that shared commitment to care for patients and families and support our communities will continue to guide us as we care for our communities one patient and family at a time."
AMOREM has made and continues to make a meaningful impact in the communities it serves. The thousands of patients and families served over the last 44 years are not just numbers…they are individual people who were cared for one at a time. AMOREM continues to provide care the way it was meant to be—one patient at a time.
For more information about AMOREM, visit www.amoremsupport.org or call 828.754.0101.